Tag Archive for: culture

And not waving, but drowning!

It’s a mad world and it seems to be only getting madder.

Madder, and also faster, less certain, increasingly inequitable, and more divisive. All conditions which neuroscience shows can  drive our primal brains into a very unhappy state.

This is increasingly visible within organisations which are  filled with people struggling with feeling  overwhelmed. The stress of too much to do and too little time, too many emails, meetings,  expectations, and yet,  fewer resources. Statistics compiled by the Association of the Global Organisation for Stress show that this is a global issue;

  • 80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress.  And 42% say their co-workers need such help – American Institute of Stress.
  • Stress levels in the workplace are rising with 6  in 10 workers in major global economies experiencing increased workplace stress.  With China (86%) having the highest rise in workplace stress – The Regus Group
  • Alarmingly 91% of adult Australians feel stress in at least one important area of their lives.  Almost 50% feel very stressed about one part of their life – Lifeline Australia.
  • Australian employees are absent for an average of 3.2 working days each year through stress.  This workplace stress costs the Australian economy approximately $14.2 billion – Medibank
  • An estimated 442,000 individuals in Britain, who worked in 2007/08 believed that they were experiencing work-related stress at a level that was making them ill – Labour Force Survey.

Within this environment  employee engagement is also increasingly recognized as a driver of  workplace performance,   and this  has a downside when organisations define engagement, as they often do,  as  being willing to go above and beyond what’s expected. Those employees who get to work early, stay late and are always connected are often seen as valuable assets.  However,  this is  a recipe for burnout,  not for sustainable high performance.

How do you recognize when you,  your colleagues  or staff are running on empty? And how do you  promote the physical, emotional and social well-being of your people in such an environment?

If you are not paying attention to these issues already,  it may be time to consider changing that.

Which leads to the questions “what  really works to drive engagement and performance?”

The guys at Habits at Work  (* full disclosure I know them and love their work!) have systematically reviewed tons of research about what really works to drive engagement and performance in the workplace. Their team of actuaries and researchers in their Behavioral Research and Applied Technology Laboratory (or BRATLAB for short) spend their waking hours investigating the habits that lead to thriving employees, delighted customers and flourishing companies.

Over the last 20 years their key finding is that businesses flourish as a result of investing in their people. Employees who are healthy, happy and (financially) secure generate sustained, high-quality performance.

“Performance” in this context is defined as the ability, energy, stamina and mental capacity to do great work, to be resilient in the face of set-backs, to be engaged in your work and to remain highly focused on a set of important work and life tasks. Nice, right?

The most common element they’ve found among these factors is that they are all driven by our habits (what they call pivotal):  the repetitive actions we take each day.

What habits might you begin to establish within your workplace to promote this sort of “performance”?  There are three domains in which pivotal habit practices can be encouraged  – Health, Happiness and Financial Security; and while there are a number of practices specific to organizational needs, these are three that seem to have universal value:

  • HEALTH: Movement and being active is probably the most critical of all practices for it’s impact on a variety of factors like cognitive function, error rates and stamina, in addition to all the more well known health benefits. When your employees start taking on the challenge to be more active throughout the workday, you’ll notice a difference in engagement, energy and performance.  Some of the stats are amazing.
  • Forty minutes of walking three times per week improves episodic memory and executive control functions by 20%.
  • In one study, complex decision-making improved by 70% in response to exercise.
  • Mental errors of fit workers on concentration and memory tasks fell 27%.
  • Higher fitness correlates with reduced end-of-day fatigue rating and, therefore, greater stamina in the workplace (which may mean that everyone runs rather than walks out the door at five but that’s another issue altogether J)

If you can only do one thing for your employees, get them to move more often during the workday.

  • HAPPINESS: Fostering positive relationships with others may often be described as cultivating trust at work, having a good culture and the importance of having positive relationships inside and outside of work. Just a few very strong relationships can have a tremendous impact on the longevity of your life and on the quality of experiences you have. In addition, performing simple random acts of kindness, like buying someone a coffee, is a simple way to foster a momentary positive interaction with another human being.  So is practicing mindfulness, generosity and self-compassion. Another critical practice is using your own signature strengths.

Spending time on building rapport, ensuring processes that support trust and allocating resources to soft skills and relationship building all have a significant return on investment.

  • FINANCIALLY SECURE:  Managing personal finances encompasses learning money management skills and applying them to create a budget and pay down debt, an important, yet often overlooked performance driver. When employees are not properly managing their finances, their stress levels are significantly increased and their productivity declines.

Especially in these increasingly difficult economic times helping develop skills amongst staff to enable them to manage their money well can have an enormous pay-off in terms of productivity.

These are three things to try that have strong evidence which supports their value in increasing productivity and performance.

We’d love to know what you’ve tried? What worked and what was less successful?

Reflections on Leadership

flamingo reflectionSo far 2017 has been  what might be called an interesting year and we haven’t even hit Easter yet!

One of the many things that’s  been  fascinating me is how in SA,  and also in the UK and USA, supporters of political leaders so obviously emulate the behaviour of that Leadership, and then how relatively quickly that behaviour can spread and be taken up by others.

What’s worth considering is that the workplace is no different.

Staff consciously, and unconsciously,  imitate the behaviour of leaders within an organisation,  copying the positive  things leaders do, but also replicating  the negative things as well.  In many organisations managers  describe people as having “bad attitudes,” but often the culture created by leaders is the root cause of the problem. As Robert Whipple of the Trust Ambassador notes, if these same problem people are put in a culture of trust, respect, and challenge, many of them quickly rise up to become happy and productive workers.

An article in Harvard Business Review  reiterates that leaders can shape a company culture through their behaviour and so it’s important to make sure that the right  kind of behavioural example is modeled.

What might you consider paying attention to:

Watch what you say – language is powerful and it’s worth taking time to think about your values and choose words that reflect them. The stories organisations tell about themselves become the reality for those in that organisation. Are the right stories being told?

Watch what you reward – do you ask for one set of desired behaviours and then reward completely different behaviours. Rewards don’t have to be monetary, they can be recognition, access, inclusion. Ask yourself who is being  invited  into the inner circle and why?  Is teamwork encouraged but  individual achievement rewarded? Asking for robust input but dismissing opposing ideas?

Watch what you tolerate – ignoring a  problem sends a message to everyone. If you leave negative behaviour unaddressed you send a message to the whole organisation and what gets ignored becomes acceptable. Hoping problems will just go away if you turn a blind eye is a technique that, unfortunately, doesn’t work, anywhere, anytime.

If  you are trying to shape the culture of your organization, make sure the reflection in the mirror is the one you want to see reflected in the organisation.